Refund policy
RETURNS AND REFUNDS
At Mark Gold we hope you love your new purchases but in case you decide you don't we offer a replacement option (size or colour subject to stock availability), or a credit voucher within 7 days of purchase. Refunds are offered on all items EXCEPT special orders & SALE items (this is in accordance with your statutory rights).
Returns on products are conditional to the state in which it is returned (unworn, still new, packaging in tact etc).
Regrettably we can not offer returns or exchanges on international orders - the reason being that South Africa customs charges us duty to bring the item back into the country and it becomes an unjustifiably costly process.
In the case of an exchange, the replacement shipping cost is R 300.00 & payable before we send it.
The cost of return shipping is at your expense & refunds will only be processed once we receive the item in good condition. *NB : it is your responsibility to return the item to us by reliable & recorded delivery. In the case that the return item is lost by the service you have used to return it back to us, we can not process the refund.
Please follow these instructions for returns & refunds;
1. Email info@markgold.me to tell us you will be exchanging or returning your purchase & give a brief detail why, such as it doesn’t fit, wrong size, doesn't suit etc.
2. Package with all original tags & bags included, address and send to:
MARK GOLD - HEADQUARTERS
Caledon Square lifestyle emporium
85 Davidson rd
George, Western Cape
6529
South Africa
Phone number: +27 (0) 60 9876024
If the original tags & bags are not included with the return we will deduct a fee of R550 from your refund amount to cover the cost of these.
*If you would like us to process the Return for you with our courier company, we will do this for a fee of R300 (includes return shipping + admin fee). Please let us know when you email us with the exchange/return info (step 1)
3. On receipt of your return in good order we will let you know and process your refund as you have requested.
DAMAGED ITEMS:
We undergo extremely thorough quality control throughout the making process & all online orders are checked again before shipping out however, in the unlikely event that the item you receive is damaged we will replace it or refund it at no cost to yourself.
To process the return & replacement of a damaged item, please follow the same instructions above to return the item to us. Once we have inspected the damaged item we will refund you the cost of returning it back & arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a cash refund or store credit, whichever you prefer.